here are the 16 customer service skills that every professional should seek to develop and every leader should look for when hiring new team members. if you deal with customers on a daily basis, be sure to stay patient when they come to you stumped and frustrated, but also be sure to take the time to truly figure out what they truly need. on the one hand, it’s good to be patient and spend a little extra time with customers to understand their problems and needs.
on the other hand, there is a limit to the amount of time you can dedicate to each customer, so you need to be concerned with getting customers what they want in an efficient manner. call it what you want, but a great work ethic and a willingness to do what needs to be done (and not take shortcuts) is a key skill when providing the kind of service that people talk about. being able to close with a customer as a customer service professional means being able to end the conversation with confirmed customer satisfaction (or as close to it as you can achieve) and with the customer feeling that everything has been taken care of (or will be). try providing your team with some clear guidelines for what you expect and some examples of what great customer service looks like at your company in a way that brings to bear all of these skills, and as you do it, make sure that you’re celebrating those small wins as you see people starting to use these skills.
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